Refund Policy

This Refund Policy applies to all digital services offered through EasyGram. All users who use the site are deemed to have accepted this policy.

General Terms

• All services are digital and are processed automatically or manually once an order is placed.
• No refund is issued for completed orders.
• The user is responsible for incorrectly placed orders.
• It is the user's responsibility to read the service descriptions before placing an order.

Balance Refunds

• Funds added to the site balance are non-refundable.
• Added balance can only be used for services within the site.
• No cash or bank refund is issued for unused balance.

Order Cancellation and Partial Refund

• Orders that have not yet been processed may be cancelled if deemed appropriate by the system.
• The cost of cancelled orders is refunded only as site balance.
• For partially completed orders, a balance refund may be issued only for the incomplete portion.

Service Guarantees

• The guarantee conditions stated in the service descriptions apply.
• For services with a drop guarantee, compensation is provided within the stated period.
• Requests made outside the guarantee period are not accepted.

Abuse

• In case of abuse of this Refund Policy, the user's account may be suspended.
• In such cases, no refund is issued for balance or orders.

Policy Changes

The site administration reserves the right to change this Refund Policy without prior notice. The current policy is always published on this page.

Users who continue to use the site are deemed to have accepted the current Refund Policy.